bk11 Privacy Policy
Your personal information is completely safe with us — bk11 protects your privacy through SSL encryption and strict security measures.
Introduction & Scope
bk11 is a trusted online sports betting and casino platform operating for users in Bangladesh. We take our users' privacy seriously and are committed to protecting your personal information.
This privacy policy explains what types of information bk11 collects, why it is collected, how it is used, and under what circumstances it may be shared with third parties. This policy applies to all bk11 services, websites, and mobile applications.
By registering or using our platform, you agree to all terms of this privacy policy. If you do not agree with any part of this policy, please refrain from using our services.
Important Note: This policy applies only to individuals aged 21 or older. bk11 does not collect information from minors and does not allow them to create accounts.
Information We Collect
2.1 Information You Provide Directly
When you create an account on bk11 or use our services, we may collect the following information:
- Full name and date of birth
- Mailing address and email
- Mobile number
- Identity verification documents (National ID card, passport)
- Payment information (bKash, Nagad, or Rocket number)
- Login credentials (encrypted password)
2.2 Automatically Collected Information
Certain technical information is collected automatically while you use our platform:
- IP address and device type
- Browser type and version
- Access time and date
- Pages visited and navigation patterns
- Session duration
- Data from cookies and tracking technologies
2.3 Transaction Information
Information related to your financial activity, stored in a secure environment:
- Deposit and withdrawal history
- Betting and gaming activity records
- Bonus and promotional benefit usage
- Account balance change history
2.4 Communication Information
Information received during contact with us:
- Live chat conversation records
- Email correspondence
- Details of complaints and suggestions
- Customer service notes
Purpose of Using Information
bk11 uses the information collected for the following legitimate purposes:
- Account Management: To create, verify, and maintain your account.
- Service Delivery: To provide betting, gaming, and other features without interruption.
- Financial Transaction Processing: To manage deposits and withdrawals via bKash, Nagad, and Rocket.
- Identity Verification: To prevent fraud and ensure a safe environment.
- Customer Support: To answer your questions and resolve issues.
- Regulatory Compliance: To comply with applicable laws and regulations.
- Platform Improvement: To conduct analysis for further improving the user experience.
- Security Monitoring: To detect and prevent unusual activity.
- Responsible Gaming: To identify problematic behaviour and provide support.
Information Sharing & Disclosure
4.1 Sharing Information with Third Parties
bk11 does not sell or rent your personal information to third parties. However, information may be shared in the following limited circumstances:
- Service Providers: With trusted partners who provide essential services such as payment processing, technology infrastructure, and customer support.
- Game Providers: With software providers such as Pragmatic Play, Evolution Gaming, Spribe, JILI, and PG Soft, only to the extent necessary for game operation.
- Legal Obligations: In accordance with valid instructions from courts, regulatory authorities, or law enforcement agencies.
- Fraud Prevention: With relevant authorities for the investigation of illegal activity.
4.2 International Data Transfers
Due to the requirements of our technology infrastructure, your information may in some cases be processed on servers in various countries. For any international transfer, bk11 ensures that adequate data protection measures are in place in the destination country and that the security of your personal information is maintained.
Data Security Measures
SSL Encryption
All your data is transmitted securely using SSL/TLS encryption technology. This protects your information from unauthorised access.
Firewall Protection
Advanced firewalls and intrusion detection systems protect our servers from cyber attacks and monitor for unusual activity.
Access Control
Through strict access control measures, only authorised staff can access your information, and every access is logged.
While security is our highest priority, no system is 100% secure. You also have a responsibility to keep your account safe. We recommend: use a strong password and never share your login details with anyone. If you notice any suspicious activity, contact us immediately at [email protected].
Cookies & Tracking Technologies
6.1 What Are Cookies?
Cookies are small text files stored on your device that help our website remember your preferences and previous activity. bk11 uses the following types of cookies:
- Essential Cookies: Required for the core functionality of the website, such as maintaining login sessions.
- Functional Cookies: Save your preferences and settings (such as language selection).
- Analytics Cookies: Monitor site usage to help improve our services.
6.2 Cookie Controls
You have the option to accept or reject cookies through your browser settings. However, rejecting certain cookies may cause some features of bk11 to not work properly. We recommend keeping essential cookies active so you can enjoy the full gaming experience.
Data Retention Period
bk11 retains your personal information only for as long as necessary to fulfil the purpose for which it was collected, or as required by legal obligations. As a general guideline:
- Active account data: For the entire duration the account remains active
- After account closure: For a period determined by legal requirements
- Transaction records: Retained long-term in accordance with financial regulations
- Customer service communications: For a reasonable period after the issue is resolved
After the designated period, bk11 securely deletes or permanently anonymises your information.
Your Rights
8.1 Right to Access Information
You may request a copy of your personal information held by us at any time. This request can be made by email to [email protected].
8.2 Right to Correct Information
If your profile contains incorrect or outdated information, you may request that it be updated. Changes to some information may be limited for identity verification reasons.
8.3 Right to Delete Information
In certain circumstances, you may request the deletion of your personal information. However, this right may be limited in cases of legal obligations or ongoing disputes.
8.4 Right to Object to Processing
You may object to the processing of your information for specific purposes (such as marketing). After receiving such a request, we will take action within a reasonable time.
To exercise your rights: Write to [email protected] to exercise any of the rights listed above. Our support team is available 24/7 and can assist in both Bengali and English.
Protection of Minors
bk11's services are for individuals aged 21 and above only. We do not knowingly collect any personal information from minors. The age verification process at registration is an important step to ensure this.
If we are informed that a minor has provided information on our platform, we will immediately delete that information and close the associated account.
Policy Changes
bk11 may update this privacy policy from time to time. For significant changes, we will notify you via a notice on the platform or by email. Continuing to use our services after the updated policy is published will be considered as your agreement to the new policy.
We recommend that you visit this page regularly and stay informed about the latest policy. For any questions or concerns, please contact our support team.
Contact & Complaints
If you have any questions, concerns, or complaints about this privacy policy, please contact us:
- Email: [email protected]
- Live Chat: Direct contact with our support team 24/7
- Language: Support available in Bengali and English
We will endeavour to respond to your complaint or request within a reasonable time. bk11 respects your privacy and considers every request with the utmost care.
To learn more about our services, visit the About Us page or find answers to common questions in the FAQ section.